Refund Policy for RootPetals
At RootPetals, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free refund policy.
Eligibility for Refunds:
- To be eligible for a refund, you must request it within 30 days of receiving your order.
- Items must be in their original condition (unused, unopened, and with all tags attached).
- Personalized or custom items are not eligible for refunds unless there is a defect or mistake on our part.
Refund Process:
- Once your refund request is approved, we will process it within 5-7 business days.
- Refunds will be issued to the original payment method used at checkout.
- If you paid via a gift card or store credit, the refund will be issued to your account in the form of store credit.
Non-Refundable Items:
- Some items may not be eligible for refunds, such as sale items, gift cards, or perishable products. Please review product details before purchasing.
Return Shipping Costs:
- The customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.
- If you receive a damaged or incorrect item, please contact customer support immediately for a free return and full refund.
How to Request a Refund:
- Contact our customer service team at [email/contact info] with your order number.
- Provide a brief explanation for the refund request.
- If applicable, include photos of the item (e.g., damaged or incorrect products).